Privacy Policy – How ak4 Keeps Your Information Safe

1Introduction & Scope

This Privacy Policy ("Policy") ak4 Platform — website and mobile application — applies to all users. When you ak4by registering with us or using our services in any way, you consent to the collection and use of your data as described in this Policy.

We believe privacy is a fundamental right. That's why, from day one, ak4Data protection is a top priority at . This policy is written in plain language so you understand exactly what we do — and don't do — with your information.

2How We Collect Your Information

ak4 Two types of information are collected — what you provide directly, and what is gathered automatically while you use the platform.

Information You Provide Directly

• Name, mobile number, and email address (collected at registration)
• Date of birth (for age verification)
• National ID or passport number (collected during KYC verification)
• Payment method details (bKash/Nagad number)
• Support chat and communication history

Automatically Collected Data

• Device type, operating system, and browser
• IP address and approximate location
• A log of your activity on the platform
• Session duration and usage patterns

3How We Use Your Information

Your Data ak4 Used for the specific purposes outlined below:

4Third Parties & Data Sharing

ak4 As a matter of policy, your data is never sold to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket to process your transactions.
• Identity Verification Services: Limited data may be shared with authorized agencies as part of the KYC process.
• Legal Obligation: We may be required to disclose data in response to a valid court order or directive from a government authority.
• Fraud Investigation: In cases of serious fraud, we may share information with the relevant authorities.

5Cookies & Tracking Technologies

ak4 Cookies are used on our website and app. These are small text files stored on your device that help enhance your experience.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and security. These cannot be disabled.
• Performance Cookies: To monitor platform speed and functionality.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze user behavior and improve the platform (optional).

You can disable optional cookies through your browser or app settings. However, some features may not function properly as a result.

6Data Retention Period

We only retain your data for as long as necessary. General guidelines:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction History: A minimum of 7 years (as required by financial regulations).
• Support Conversations: Deleted 2 years after last contact.
• Log & Analytics Data: Up to 13 months maximum.

Once the retention period expires, data is permanently and securely deleted.

7Your Rights

ak4As a member, you are entitled to the following rights:

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.
• Data Portability: Contact:

To exercise these rights privacy@ak4.clickEmail us at . We typically respond within 30 days.

8Security Measures

ak4 The technical and organizational measures in place to protect your data:

• 256-bit SSL/TLS encryption – applied to all data transfers
• AES-256 Encryption – applied to all stored sensitive data
• Two-Factor Authentication (2FA) – Available on all accounts
• Regular Security Audits & Penetration Testing
• Principle of Least Privilege for server access
• Regular data protection training for all staff

9Child Protection

ak4's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated data.

If you believe a minor — your child or another family member — is using this platform, please notify our support team immediately.

10Privacy Policy Updates

This Privacy Policy may be updated from time to time due to service improvements or changes in applicable law.

• For significant changes, an email notification will be sent at least 7 days before the update takes effect.
• The date of each update will be noted at the top of this page.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Contact: privacy@ak4.click | Last Updated: July 2026